[Feature Spotlight] VMware Workspace ONE Intelligence in VMware AirWatch 9.2

[Feature Spotlight] VMware Workspace ONE Intelligence in VMware AirWatch 9.2

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VMware AirWatch 9.2 introduces support for custom reports with VMware Workspace ONE Intelligence. Using a cloud-based service to gather data and deliver analytics, custom reporting streamlines access to your AirWatch deployment’s critical data.VMware_Workspace_ONE_Intelligence

Custom Reporting with Workspace ONE Intelligence

This post and video focus on a feature released in AirWatch 9.2, custom reporting with Workspace ONE Intelligence:

  • Meeting requirements for custom reports
  • Running custom reports
  • Managing custom reports

Workspace ONE Intelligence in AirWatch 9.2
VMware Workspace ONE unifies VMware Identity Manager access control and application management and AirWatch unified endpoint management (UEM) technology into a single platform. Available as a cloud service or for on-premises deployments, the Workspace ONE platform enables IT to deliver and manage any app on any device.VMware_Workspace_ONE_UEMAt the heart of AirWatch UEM, sits the AirWatch console. Serving as the administrative user interface (UI) for security configurations, the AirWatch console puts the “unified” in UEM. The AirWatch 9.2 console introduces Workspace ONE Intelligence to the endpoint management story. Use Workspace ONE Intelligence to deliver real-time analytics about business-critical data.

Meeting Custom Reporting Requirements

Minimum AirWatch Requirements

Before using custom reports, you must meet the minimum requirements.

  • AirWatch 9.2+: Supported for Software-as-a-Service (SaaS), dedicated SaaS and on-premises environments
  • Roles: Different AirWatch admin roles receive different levels of access to custom reports
     Full Access  Read Only
    • System Admin
    • AirWatch Admin
    • Console Admin
    • Application Management
    • Device Manager
    • Read Only
  • AirWatch Tenant: Customer type only

Hardware Requirements

  • CPU: 1CPU
  • RAM: 8GB
  • Storage: 2GB

Software Requirements

  • Operating System (OS): Windows Server 2012 R2
  • Java: Java 8

On-Premises AirWatch Requirements

For on-premises customers, Workspace ONE Intelligence relies on the extract, transform, load (ETL) service to capture and push data for reporting. Using the preferences configured in the AirWatch console, the service captures each category’s most important data. Therefore, on-premises customers must also install the AirWatch ETL service.

1. Meet ETL Network Requirements

ETL Network Requirements
Outbound traffic from the ETL service Port 443
Internal network access to the AirWatch database  The port used is based on your AirWatch deployment

2. Install the ETL Service

Before using the custom reports feature, on-premises and hybrid SaaS customers must install the AirWatch ETL service on a server. Once installed, the ETL service collects data from your AirWatch database and pushes it to the cloud-based report service.

For written instructions, see the online help topic,”Install the AirWatch ETL Service.”

3. Activate the ETL Service in the AirWatch Console

After installing the ETL service, you must activate custom reports in the AirWatch console.

  1. Navigate to Hubs > Reports & Analytics > Custom Reports > Getting Started.
  2. Scroll through the terms of use agreement, and provide the requested personal identification information.
  3. Click Accept.
  4. Review the introductory screen that appears.
  5. Select Opt-In, then Save.

Running Custom Reports

The custom reports wizard guides you through creating a customized report on your AirWatch environment. The wizard provides starter templates or lets you create a report from scratch.

  1. Navigate to Hub > Reports & Analytics > Custom Reports > List View > Add Custom Report.
  2. Select the report category: Apps, Devices or OS Updates.
  3. Select the appropriate template:
    Apps Templates
    Blank Report Select to create a custom report from a blank template.
    Managed Apps Select to create a report that shows a list of all managed apps on your devices.
    All Apps Select to create a report that lists all apps, managed or unmanaged, on your devices.
    AirWatch iOS and Android Agents Select to create a report that lists all AirWatch Agent app details on your iOS and Android devices.
    Device Templates
    Blank Report Select to create a custom report from a blank template.
    Enrolled Devices Select to create a report that lists all enrolled devices and their details.
    Non-Compliant Devices Select to create a report that lists all devices that violate your compliance policies.
    OS Updates Templates
    Blank Report Select to create a custom report from a blank template.
  4. Select Next. The Customize screen appears.
  5. On the Customize screen, select Add New Filter. This action adds filters to your blank template or customize a starter template further. Each filter requires the following settings:
    Filter Select an attribute that corresponds to the data you are trying to gather. For example, the Enrolled Devices template uses Device Enrollment Status and Device Location Group Name attributes to narrow results. For more information on available filters and their operators, see Custom Report Filters.
    Selectors Select an operator to apply to the value of the attribute. For example, consider using the Include selector with the Device Organization Group Name filter. This creates a report that includes all devices in the Organization Group that match the specified value .
    Value Enter in a value you want to receive data on. For some selectors, you can select the value from a drop-down menu. For example, if using the Device Enrollment Status attribute and the Include selector, select Enrolled to receive a report on all enrolled devices.
  6. Select Next.
  7. Enter in a Report Name and Report Description.
  8. Select Run your report now if you want to run the report after saving the customized report.
  9. Save the report.

Managing Custom Reports

To manage existing custom reports from the Custom Reports List View:

  1. Navigate to Hub > Reports & Analytics > Custom Reports > List View.
  2. Select a report.Custom-Reports
  3. Choose any of the following management actions:
    Edit Edit an existing report.
    Run Run a report immediately. Once run, you receive an email containing the report’s download link.
    Send Manually send an email containing a report’s download link to an AirWatch console admin user. Recipients must log into the AirWatch console to download the report successfully.
    Schedule Run reports and send download links to AirWatch console admin users on an automated schedule. Recipients must log into the AirWatch console to download the report successfully.
    Copy Use when configuring different schedules for the same report, or as a shortcut when creating reports.
    Delete Remove out-of-date and irrelevant reports from the list view.

The post [Feature Spotlight] VMware Workspace ONE Intelligence in VMware AirWatch 9.2 appeared first on VMware End-User Computing Blog.

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